Returns Policy

Advanced water filters – Returns Policy

A strict return policy is in place, due to the nature of the products we sell. All our products are made with food grade certified materials which cannot be opened or used to be re-sold.

If the product is unopened we are happy to accept returns within 14 days of delivery. You will receive a full refund of the purchase price.

The return postage must be paid by the buyer.

If the unit/item is deemed to be faulty, compensation will be provided for the postage cost. If the unit/item is deemed to be in working order and as described, the buyer will not be compensated for postage costs.

Should the item appear faulty or doesn’t work how described, the unit/item must be returned for testing within 48 hours of being signed as delivered. If we are not notified of damaged goods within 48 hours, transit warranty will be void and we can no longer take responsibility for damaged goods.

If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.