Parts and Labour Warranty
We proudly stand behind the quality of our products and are happy to provide a 3 year warranty on parts and labour to all customers on products that require installation. The installation must be provided by Advanced Water Filters otherwise warranty will only be provided for 1 year on parts only.
We also provide 1 year warranty for all our products that do not require installation; such as water jugs and hydrogen water ionizers.
In all cases, the commencement date of this warranty period will be determined as the actual date of purchase, as documented on the customers’ invoice.
In any event that you need assistance, or have any questions, concerns or claims, please contact us.
The warranty shall be void however, if the product sustains damage or failure resulting from abnormal use; such as running hot water through filtration systems.
Our Service Technicians love what they do and we guarantee their work 100%. However, we do not cover the work of any other installer.
We understand no one likes reading the instructions, but please ensure that you do. Otherwise we can’t cover you if your system(s) fail to be maintained in accordance with recommended servicing and as per operating instructions.